CPNI Compliance
We help providers navigate CPNI obligations with customized compliance strategies.
Safeguarding Customer Data and Meeting FCC Privacy Requirements
Telecom, UCaaS, VoIP, and MVNO providers handle vast amounts of sensitive customer data. The FCC’s Customer Proprietary Network Information (CPNI) rules exist to ensure that information is protected. But staying compliant with these evolving privacy requirements takes more than good intentions – it takes clear policies, documentation, and regular filings.
What Are CPNI Rules?
CPNI refers to information related to a customer’s communications services, such as call details, usage data, and service features. The FCC requires that providers, among other things:
- Obtain the customer’s approval to use, disclose, or permit access to their CPNI
- Prevent unauthorized disclosure of customer data
- Train employees on CPNI handling procedures
- Document and report any breaches or unauthorized releases of CPNI to law enforcement and affected customers
- File a CPNI certification annually by March 1 documenting compliance
Our CPNI Compliance Services Include:
- Customized CPNI Compliance Plans tailored to your business model
- Annual CPNI Certification preparation and filing
- Privacy Policy development that satisfies FCC documentation requirements
- Incident Response Strategy for handling unauthorized disclosures
- Audit Support and Risk Assessments
- Ongoing Monitoring and Policy Updates
Why CPNI Compliance Matters
Increased enforcement activity from the FCC’s Enforcement Bureau, including letters of inquiry and fines, means CPNI compliance is no longer optional or low-risk. Providers must be proactive in documenting their internal safeguards and proving that privacy protocols are being followed.
The FCC considers its written rules to be the bare minimum and expects providers to go beyond them where feasible. That’s why we help you build not only a compliant policy, but a defensible one.